At Beein, we prioritize your satisfaction and are committed to ensuring a smooth, stress free shopping experience. If you're not fully satisfied with your purchase, our Returns and Refunds Policy is designed to accommodate your needs.

Initiating a Return
To initiate a return, please ensure that:

• The item is unused and in its original condition.
• All tags and packaging are intact.
  Returns are accepted within 30 days of purchase.

Refund Process
Once we receive and inspect your returned item, we will promptly process the refund to your original payment method. You will receive a confirmation email upon verification of the return.

• Please allow up to 7 business days for the refund to appear in your account.
• To expedite processing, we encourage you to provide visual evidence (photos or videos) of any defects or damages.

Return Scenarios and Resolutions

1. Customer Dissatisfaction

   • If returning due to personal preference, the customer is responsible for return shipping costs.
   • Refunds will be issued for the item's cost, excluding the original shipping fee.

2. Defective Product

   • If your item is defective, email photos of the defect to [email protected].
   • We will provide a return label and issue a full refund upon inspection.

3. Damaged Package

   • If your package arrives damaged, document the issue with photos and contact us immediately.
   • We will coordinate with the carrier and offer a replacement or refund.

4. Incorrect Item

   • If you receive the wrong product, email photos to [email protected].
   • We will verify the issue and provide a full refund or arrange for a replacement.

5. Wrong Size

   • For size discrepancies, email [email protected].
   • We will provide a return label and either dispatch the correct size or issue a refund upon receipt of the returned item.

6. Product Not Delivered

   • If your order has not arrived past the expected delivery date, contact us immediately.
   • We will investigate and issue a full refund if necessary.

Order Cancellation
Orders can be canceled free of charge before shipping. For cancellation requests, please email [email protected].

For additional questions or assistance, our dedicated customer service team is ready to help at [email protected].

Thank you for choosing Beein for your sundress needs. We value your trust and look forward to providing you with outstanding service!